Georgia-based software supplier Agilysys will demonstrate a new software product that helps operators in the hospitality industry address the lingering staff shortages that have been present since the start of the global pandemic.
Close to 6.2 million U.S. hospitality workers lost their jobs in 2020 due to pandemic shutdowns, and many of these workers have left the industry permanently or retired. According to a survey by job search site Joblist, half of U.S. hospitality workers surveyed said they would not be returning to the same jobs they held before the shutdowns, and one-third said they are no longer considering working in hospitality.
The combination of continued staff shortages and increased guest demand is accelerating the development of inventive and quick-to-deploy technology solutions to close this gap. At the Global Gaming Expo, Agilysys hospitality experts will host an Innovation Lab session on Tuesday, October 11 at 2 p.m. that will reveal real-world examples of new mobile, on-demand and kiosk-based software solutions that casino resorts and other properties are deploying with immediate guest-pleasing and revenue-driving results.
“As those of us who serve or work in this industry know, hospitality is a zero-disappointment business,” said Ramesh Srinivasan, president and CEO of Agilysys. “Even one negative experience among a dozen positive ones can provoke a patron to leave a negative review or tell others about their disappointment. That is why we collaborate with our customers and other thought leaders in hospitality and gaming to continuously understand what guests and employees value most so we can design and deliver software that optimizes those experiences across a property and over time.
“We are finding that new digital, mobile and self-service technologies are proving to be game-changers for many properties, elevating guest satisfaction and revenue while reducing employee stress.”
For more information, visit G2E Booth 3800.