The Novovision solution, which went live at Casino Estoril in mid-February, features a range of functionalities. These, NBS said, will help improve both the player journey at the casino and wider business processes.
Aspects include new Novovision Self-Registration Terminals to allow fast player access to the gaming floor. Customers can opt for a biometric registration via fingerprint or facial scan with card or a one-off QR code ticket that can be scanned to enter.
Meanwhile, most live tables at Casino Estoril have been retrofitted with facial recognition equipment. In addition, all electronic gaming machines feature Novovision Player Tracking Modules, allowing players to easily access their accounts.
Other functionalities include the Novovision Promo Tower to assist with the allocation of promotional points and loyalty features. The casino will also have access to accurate accounting and player tracking data.
Casino Estoril aims to transform customer journey
Speaking about the latest on integration, Bruno Ferreira, gaming manager and coordinator for Casinos Lisboa and Estoril, said the roll out will improve the experience of customers at both venues.
“With this implementation Estoril Sol completes the systems migration in both properties,” Ferreira said. “System-wise we have a robust solution and will be able to transform our customers’ journey and experience.”
George Paterakis, poroject manager NBS, added: “Seeing Novovision in operation in these renowned casinos is very gratifying. The joint effort that was put into this project both by our development teams and the experts at Estoril Sol has yielded a highly customised solution for the unique requirements of these operations.”
Casino Estoril’s gaming floor features over 490 slot machines, as well as table games including poker, roulette blackjack and baccarat.
