Online gambling watchdog eCOGRA is offering a free service to help settle disputes between gamblers and online gambling sites in the UK.
The group is authorized to provide the service by UK gaming regulators. The service is called an Alternative Dispute Resolution provider for the UK online gambling market and provides an additional consumer protection feature for the UK market.
eCOGRA Chief Executive Andrew Beveridge said that 355 licensed sites have already elected to use the service, including leading operators such as 32Red, 888, bet-at-home, BetClic Everest, Betway, bwin.party, Casino Rewards, Paf & Unibet.
“eCOGRA has developed a sophisticated software system to help manage and expedite the resolution of disputes with UKGC-licensed operators, and this, harnessed with the eCOGRA ADR team’s considerable experience in online gambling mediation, will help resolve most disputes within 72 hours,” Beveridge said.
