Kathy George was named president and CEO of the Firekeepers Hotel Casino in Battle Creek, Michigan in May. She joined Firekeepers in 2012 as vice president of hotel operations, and takes over one of the most successful casinos in the state. During the interview she discusses improvements to the property, community involvement, and the assessment of the Michigan/Indiana market, while revealing her plans to increase the already excellent customer service at the property. She spoke with GGB Publisher Roger Gros at the recent G2E in Las Vegas.
