Systems company MicroFirst Gaming Inc. announced it has installed the latest versions of its Customer Service Enhancing and Mobile Assistant products, from MGI’s suite of Power Packed Applications, at two casinos owned and operated by Gaming and Leisure Properties, Inc., the REIT subsidiary of Penn National Gaming.
The Hollywood Casino Baton Rouge in Louisiana and Hollywood Casino Perryville in Maryland are using the service modules.
Mobile Assistant automatically delivers real-time event notifications to casino staffs via their mobile devices. The system dispatches staff to the areas where they are needed and directly to the players needing assistance, reducing machine down-time. The latest version includes a new feature to notify the floor host whenever a VIP inserts a card into a slot machine.
“MGI is an essential technology partner that helps improve the services within our gaming operations allowing us to better serve our slot players,” said Nina Dozier, director of information technology at Hollywood Casino Baton Rouge.
