Hospitality system supplier Agilysys announced that Reno’s Grand Sierra Resort and Casino will use the Agilysys rGuest Seat and rGuest Pay solutions to enhance efficiency and guest service.
Grand Sierra is a longtime user of Agilysys LMS property management and InfoGenesis POS systems.
Grand Sierra Resort and Casino needed a restaurant reservation, table and wait list management system that would automate reservations, optimize wait list execution and increase guest bookings.
The property also wanted a payment gateway solution that would safeguard guests’ financial data and reduce the risks associated with card acceptance. Agilysys offered the solutions the resort was looking for, with state-of-the-art features and functionality that streamline operations and enhance the guest experience.
“The Agilysys solutions are ideally suited to our needs,” said Rod Luck, senior vice president of IT at Grand Sierra Resort and Casino. “rGuest Seat will allow us to personalize our engagement with diners to drive repeat business, while rGuest Pay will protect sensitive cardholder information. Implementing these systems will help us boost efficiency across our many dining and retail venues, capitalize on revenue opportunities and provide excellent guest service.”
rGuest Seat is a comprehensive reservation, table and wait list management solution that streamlines operations and enables restaurants to provide superior guest service. rGuest Pay is the Agilysys payment gateway that enables complete and secure payment processing.
“Grand Sierra is a leader when it comes to using technology, and we are thrilled the property is expanding its partnership with us,” said Jim Walker, senior vice president of global revenue at Agilysys.
“rGuest Seat and rGuest Pay are powerful applications that address some of the top concerns of large casino hotels—convenience, speed of service and security. Together, these systems will enable Grand Sierra to streamline efficiency, protect guests’ financial data and minimize their own operational risk. More importantly, the solutions will help the property create lasting connections with guests, which will increase loyalty and repeat business.”
