Hardware Glitch Causes 12-Hour Shutdown in Iowa

Sat, Apr 22, 2017

A hardware malfunction caused the casino surveillance system at the Hard Rock (l.) in Sioux City, Iowa to shut down recently. Customers were not allowed on the gaming floor during the 12-hour closure. Iowa Racing and Gaming Commission Administrator Brian Ohorilko said officials "do not suspect that there was anything nefarious."

The gaming floor at the Hard Rock Casino in Sioux City, Iowa was shut down for about 12 hours on April 15-16 due to a hardware issue, said Iowa Racing and Gaming Commission Administrator Brian Ohorilko. The problem caused the casino’s surveillance system to shut down. Casino officials immediately informed the IRGC.

Ohorilko said, “Administrative rules do require that alternative measures be set up and that the DCI be made aware of any issues. And unfortunately, those alternative measures were unable to be set up right away.” Customers were asked to leave the gaming floor as soon as the glitch was discovered.

Ohorilko noted, “We do not suspect that there was anything nefarious, and that it was simply a hardware malfunction. Obviously the facility will be looking into that.”

Ohorilko commended the Hard Rock staff for handling the problem efficiently. The property’s hotel and restaurants stayed open while the gambling floor was off limits.

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