The Isle of Man has started an investigation of four online gambling companies based after local police received a large amount of complaints that the sites were voiding bets and closing customer accounts.
Local reports name the sites 138.com, 12Bet, Fun88.co.uk and TLC Bet. The companies have been accused of sending emails to customers suggesting they have abused the sites’ promotions systems in relation to deals offered during the recent Cheltenham Festival.
The island’s Gambling Supervision Commission confirmed it is investigating.
“When we become aware of a complaint about fairness we gather information from customers and from the licensee,” the commission said in a statement. “We then examine the information and form a conclusion. This two-stage process can take some time. Conclusions are shared with the relevant parties and any party may challenge the conclusion. Once that process is complete, the GSC makes a recommendation to resolve the issue.”
12Bet, Fun88 and TLC Bet have pledged to review all circumstances, promised to pay winnings where bets have been incorrectly disallowed and have requested a thorough report from operator and licensee TGP Holdings. 138.com is licensed with Xela Holdings, according to a report on Yogo.net.
