Slot and system manufacturer Konami Gaming, Inc. has announced the release of its new multi-platform, multi-device SYNKiosk patron loyalty tool, powered by the Synkros casino management system.
This latest addition to Konami’s Synkros product portfolio allows casino players to simultaneously access loyalty kiosk functions—such as player account information, special offers, casino promotions, and more—from personal mobile devices, video slot machines and traditional kiosk machines.
In addition, SYNKiosk’s exclusive enroll features offer self-serve player account enrollment and retrieval via an automated kiosk, allowing casino guests to independently create and/or reprint their player’s card in under 60 seconds.
“Because SYNKiosk puts real-time player account management in the hands of customers from their smart phone and at their favorite slot, it’s creating new touch-points for properties and players to communicate and interact,” said Ross O’Hanley, vice president, North American sales at Konami. “In less than a moment, carded players can launch the kiosk menu from any enabled video slot without leaving their seat just by tapping the icon on their game screen, or downloading the app and connecting via smart phone.”
Promotional games, special offers, upcoming events, virtual drawings, comp awards, and any other functions common to casino kiosk stations are available across all SYNKiosk mediums so customers can easily complete targeted sales/marketing actions.
“SYNKiosk changes the nature of traditional kiosks, and even slot machines, by delivering a wealth of patron account services to any enabled game on the floor, mobile device, or traditional kiosk—the end result being greater customer convenience, operational efficiency, and marketing participation,” said O’Hanley.
SYNKiosk was developed in collaboration with Atrient Gaming Technology Solutions. “Atrient and Konami share the same principles in terms of customer service and product development,” said Atrient Managing Director Sam Attisha. “Our products are built on very stable and reliable architecture with unprecedented up-time, which equates to better all-round satisfaction for our customers in terms of product performance and player experiences.
“The tight coupling between Synkros and SYNKiosk will provide Konami customers with the ability to provide richer and more rewarding player experiences throughout all SYNKiosk mediums.”
