Marina Bay Sands (MBS), the Las Vegas Sands (LVS) resort in Singapore, has introduced a new Smart Hotel mobile app to improve and simplify the guest experience.
According to Travel Weekly Asia, the app will be “a one-stop information portal for guests,” enabling them to check in and out remotely, order room service or event tickets, redeem parking, settle up bills and request amenities from resort staff. It will also provide access to the latest happenings at the integrated resort, one of two casino complexes in Singapore, along with Resorts World Sentosa.
MBS Chief Operating Officer Paul Town said the Smart Hotel app will make life easier for guests and enable team members to render more personalized service to guests.
“Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximize their time and start discovering the property from the moment they arrive,” he said.
Other features will be added to the app later, including contactless payment for valet parking and the ability to view eTickets for attractions at the property, MBS stated. MBS has served as the launch pad for greater automation technologies, which LVS has begun to roll out at its other properties.
Meanwhile, the Singapore resort will undergo a multibillion-dollar renovation, part of an agreement with the local government that will allow MBS and RWS to retain their duopoly in the country.
Phase 1 of the MBS project will include an investment of $3.3 billion. An additional $1 billion has been earmarked to upgrade hotel suites in two of the three MBS towers. That work is expected to be complete by the end of the year.
Inbound tourism to Singapore is steadily rising, and is now at more than two-thirds of pre-Covid levels. Almost 3 million people visited from January through March.
