Merkur Casino Takes Tickets to Pit

Germany’s new Merkur Casino will feature ticket-in/ticket-out operation at either the slot machines or the table games, permitting cash-free play. Managing Director Frank Ziegler head of IT and security Karl-Heinz Lager (l.) encouraged the casino to go cash free.

The Gauselmann Group’s new casino in Leuna, Germany, is featuring a technological innovation—cash-out tickets that can be used for ticket-in/ticket-out buy-in and cash-out at tables as well as slots.

“The revolution has arrived: playing with ticket and cash has been extended to live gaming,” announced Merkur in a press release. “The cash desk is no longer required, and indeed there is no cash desk at Merkur Casino in Leuna.”

Live table games at Merkur have a built-in unit comprising bill validator, ticket printer and touch-screen display. The croupier accepts cash and tickets directly at the live gaming table to exchange these for jetons directly at the table. When players wish to cash out jetons, the procedure is simple—the croupier prints a ticket for the value of the jetons. The player can use the ticket on another live gaming table, on electronic roulette or on the slots. Tickets are redeemed through a kiosk.

“The benefits for Merkur Casino as operator are fundamental,” said the statement. “Every point of gaming—thus slot machines, electronic roulette and live gaming—is connected to the casino system. Every cent is accounted for in the entire casino. The drop content in the live gaming tables is available on all tables in real time. Jetons remain at the table. The result is that Merkur Casino requires less than half of the jetons thanks to this implementation.”

Pushing the new cash system were casino Managing Director Frank Ziegler head of IT and security Karl-Heinz Lager.

“This is a revolution for our industry,” said Ziegler. “This heralds a new era in live gaming and an immense leap in casino security and player convenience. Our customers have immediately accepted this. I can say this with great confidence as we had a soft opening four weeks ago.

“I have witnessed at first hand how naturally players have taken to this, and received much positive feedback. Players can move freely between slots and live gaming. They no longer have to queue at a cash desk.”