Mountaineer Casino, Racetrack & Resort in Cumberland, West Virginia has added the Intelity branded app that provides its guests with mobile check-in, mobile keys and guest-staff messaging.
Mountaineer is a full-service resort and casino featuring world-class thoroughbred racing. Its 357-room Grande Hotel and Lodge offer luxury amenities and entertainment options including dining venues, a luxury spa, and a golf course and a casino.
“At Mountaineer, our top priority is to deliver an exceptional standard of service and ensure guests have access to everything the resort has to offer,” said General Manager Jason Pugh. “By offering mobile capabilities, we’ll ensure our valued guests receive the modern experience they expect today.”
The Intelity platform’s mobile app will deliver an exceptional level of convenience for visitors at Mountaineer. Using the app, they can access hotel and casino information, order in-room dining from the casino’s various restaurants, make spa and restaurant reservations and contact staff with special requests.
They can also use the app to check in when they arrive, use their smartphone as a room key throughout their stay and perform a full check-out by phone once they’re ready to depart. The platform is also supported by a full back-of-house ticketing and workflow automation system, called GEMS, which will support staff interactions with guests as well as help streamline daily operations.
Mountaineer opened in 1951 and is on the National Register of Historic Places. It is notable for being the first racetrack in the United States to offer slot machines and become a racino. Mountaineer is the home of the annual West Virginia Derby.
“It’s no wonder Mountaineer Casino, Racetrack & Resort is a premier destination and top-rated property,” said Ben Keller, Intelity senior vice president of sales. “This is an exceptional resort that truly understands what’s next for the hospitality industry and is taking an innovative step forward, enhancing every part of both the guest and staff experience to ensure the highest levels of satisfaction.”
