The Muckleshoot Casino in Auburn, Washington recently celebrated its 20th anniversary. Owned by the Muckleshoot Indian Tribe, the casino was the fourth to open in the state, which hosts about 25 now. Also Muckleshoot was the first in Washington to open with gaming machines in 1999 and the first in the world to offer ticket-in, ticket-out cashless technology. Chief Financial Officer Eric Durban said after move, casino officials from Las Vegas and Atlantic City toured Muckleshoot to study its success with cashless machines. “They all realized that was where they wanted to be also. As a casino, we want to continue to be known as innovators,” said Durban.
Durban added after planning for six months, the casino recently revamped its electronic gaming platform. To highlight the upgrade, the casino will launch a series of promotions over the next four months.” We just did our first stress test on that, and it was successful. We’ve got eight new electronic gaming promotions we’re going to roll out. We’re going to be the first and only in the state to do it,” Durban said. One of the promotions will involve a horserace appearing on all screens on all machines. “It will be just like Emerald Downs. The race will go off on monitors at the same time for everybody. And the players will be able to continue playing, or not play, depending on what they choose,” Durban explained.
He added, “We have more types of games on our floor than any other casino in the state, and we’ll continue to lead in that.”
Durban stated, “What’s most amazing is to walk in and talk to the employees and get a feel for how many lives have been touched by this building in two different directions. One, it’s the building and the business as a whole that’s touched them, and the family lives, and what has gone on for them in the past 20 years. But it’s also about how they have touched this building by what they brought to the business. We really have folks who understand guest service.”
