The Nevada Gaming Control Board says CG Technology, doing business as Cantor Gaming, pocketed more than 0,000 by underpaying bettors on some 20,000 winning wagers.
Cantor Gaming runs the sports book operations at several Las Vegas casinos and offers online and mobile wagering for customers in Nevada.
In a complaint filed May 16, the Gaming Control Board says a computer glitch caused the error on parlay wagers, which also resulted in Cantor Gaming overpaying some $100,000 on about 11,000 winning wagers.
Nevada regulators say the computer error ran for years, and Cantor Gaming never notified its bettors.
The Gaming Control Board in its complaint says a bettor last year in March reported Cantor Gaming underpaid him on a winning wager laid at the Silverton’s sports book.
The man said the sports book paid him the remaining amount owed, but he told state regulators it was the fifth time it happened. An investigation revealed a computer software error known to Cantor Gaming made similar errors for several years, resulting in more than $700,000 in underpayments and about $100,000 in overpayments.
Despite adding online gaming to its mobile gaming system two years ago, Nevada regulators say Cantor Gaming took no steps to correct its software problem which netted an unearned net gain exceeding $600,000.
Although it knew of the software glitch, state regulators say Cantor Gaming only settled up with bettors who noticed the error and complained.
Many bettors, however, did recently receive checks from Cantor Gaming with an explanation that the funds were to make up for an error in computing win totals. State regulators say that only happened because it initiated an investigation into the matter.
The error might cause CG Technology its gaming license. State regulators two years ago cited the company for errors made by its computerized wagering system and said further violations could result cost it its gaming license.
The Nevada Gaming Commission is scheduled to address the matter during its June meeting. Regulators complained that CGT had not cooperated with investigators during the discovery process.
Cantor Gaming runs the sports books at seven Las Vegas casinos, including the Tropicana, Cosmopolitan, and The Venetian on the Las Vegas Strip.
It also runs the sports books at the Palms, Hard Rock Hotel, M Resort, and the Silverton.
