A player at Bet365 is taking a legal action against the online gambling provider over a ?54,000 payment she says the company refused to make.
The site allegedly refused to release the player’s winnings on a series of horse racing bets, and also restricted her to a maximum bet of £1 if she wished to bet with the balance. The site did not place a restriction on other types of gambling.
The report was made in Britain’s Guardian newspaper, which did not release the customer’s name.
According to the paper, the customer opened an account with Bet365 in April and deposited £30,000 with the firm the following day, when she placed a series of bets on horse racing and lost £23,000. She received an email from Bet365 the same day, which stated that the size of the maximum bet she was allowed to place had been increased.
The following day she placed further bets with the remaining £7,000, winning a total of £47,000, which raised her balance to about £54,000. The same day she was informed via email that in future her account would be restricted to a maximum stake of £1 on racing bets as the result of a “trading decision.”
She then asked for a transfer of her account to her debit card, but the site has not made the transfer.
The paper said the case illustrates growing frustrations among gamblers with bet restrictions and slow payment from online bookmakers.
A spokesman for Bet365 declined to comment on the case or the issues surrounding it when contacted by the Guardian.
