President Melonie Johnson: Atlantic City’s Borgata Waited Until the Time Is Right To Reopen

The Borgata in Atlantic City waited almost three weeks after other casinos had reopened to perfect its offerings and accommodate its valuable customers. Melonie Johnson, Borgata’s president, talks about how that decision was made.

President Melonie Johnson: Atlantic City’s Borgata Waited Until the Time Is Right To Reopen

The Borgata has been Atlantic City’s 800 pound gorilla for years. It consistently records at least double the gross gaming revenue than its nearest competitor. Melonie Johnson has only been in charge since late May, but it didn’t take her long to get up to speed and recognize what needed to be done to provide Borgata’s special customers with the level of amenities and service they expect, even though they opened almost three weeks later than the other casinos in Alantic City. She spoke with GGB Publisher Roger Gros for a feature in the September edition of Gaming Law Review about how the reopening and restrictions on normal casino service have impacted her operations. She also discusses diversity and what it means to be the first African American women to run a property in Atlantic City.

Podcast sponsored by FSBtech.com

Articles by Author: Roger Gros

Roger Gros is publisher of Global Gaming Business, the industry’s leading gaming trade publication, and all its related publications. Prior to joining Global Gaming Business, Gros was president of Inlet Communications, an independent consulting firm. He was vice president of Casino Journal Publishing Group from 1984-2000, and held virtually every editorial title during his tenure. Gros was editor of Casino Journal, the National Gaming Summary and the Atlantic City Insider, and was the founding editor of Casino Player magazine. He was a co-founder of the American Gaming Summit and the Southern Gaming Summit conferences and trade shows.
Roger Gros is the author of the best-selling book, How to Win at Casino Gambling (Carlton Books, 1995), now in its fourth edition. Gros was named “Businessman of the Year” for 1998 by the Greater Atlantic City Chamber of Commerce and received the Lifetime Achievement Award from the American Gaming Association in 2012 as part of the annual AGA Communications Awards.