Rank Names Smith Customer Contact Director

Sat, Jul 2, 2016

Rank Group Plc has named Liam Smith as director of customer contact. Smith will oversee the opening and managing a new customer services hub for the UK-based gambling and leisure company, owners of Grosvenor Casinos in the UK and Belgium. Previously Smith worked for Contact Center Managed Services, customer service outsourcing specialists.

Customer service veteran Liam Smith recently was named director of customer contact at Rank Group Plc, a UK-based gambling and leisure company that operates Grosvenor Casinos, Mecca Bingo and Rank Interactive, as well as Grosvenor Casinos in Belgium and Top Rank Espana in Spain.

Previously Smith worked at customer service outsourcing specialist Contact Center Managed Services. In his new position, Smith will

lead the opening and managing a new center of customer excellence in Sheffield, with more than 60 employees.

“I am delighted to be joining a company that is as passionate about delivering excellent customer service as I am. I have every confidence that our new customer services hub will enable Rank to deliver a key point of competitive differentiation and that we will be able to use it to improve levels of customer satisfaction as well as driving enhanced business performance,” Smith said.

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