Customer service veteran Liam Smith recently was named director of customer contact at Rank Group Plc, a UK-based gambling and leisure company that operates Grosvenor Casinos, Mecca Bingo and Rank Interactive, as well as Grosvenor Casinos in Belgium and Top Rank Espana in Spain.
Previously Smith worked at customer service outsourcing specialist Contact Center Managed Services. In his new position, Smith will
lead the opening and managing a new center of customer excellence in Sheffield, with more than 60 employees.
“I am delighted to be joining a company that is as passionate about delivering excellent customer service as I am. I have every confidence that our new customer services hub will enable Rank to deliver a key point of competitive differentiation and that we will be able to use it to improve levels of customer satisfaction as well as driving enhanced business performance,” Smith said.
