Soaring Eagle Casino & Resort, Michigan’s largest gambling facility, announced the installation of Kai by Acres 4.0, a customer service and communication solution that allows casinos to improve their guest service, develop more employee efficiencies and increase profits though better resource management.
Kai automatically connects staff with customers who have issues on the slot floor. Exchanging the costly, traditional radios that all major casinos use to communicate with simple Apple iPods and iPads, Kai tells employees when, why and where customers need help on the gaming floor. It also provides the employees with player information, like first and last name and tier level, which allows them to personalize their service and provide recognition and appreciation.
For supervisors and managers, Kai allows the automation of best practices for their employees to follow, making for a more consistent, effective and efficient work force, and enables supervisors and managers to monitor employee activity and customer service levels in real time, as well as offer historic performance information for better floor management and more accurate employee performance reviews.
“Having Soaring Eagle as a partner is an honor,” said Roy Corby, chief operating officer for Acres 4.0. “They have one of the best casinos in Michigan and a management team with true vision. It’s going to be a great partnership going forward as we continue to expand Kai’s offerings into other areas of their property.”
