Theatro, pioneers of the world’s first voice-controlled mobile app platform for the hourly workforce, and Konami Gaming, Inc., a leading designer and manufacturer of slot machines and casino management systems, announced a new joint integration that allows Theatro’s conversational computing platform and Konami’s popular Synkros casino management system to seamlessly interact with one another.
The leading-edge integration enables elevated and differentiated customer service experiences on the casino floor. The integration of Theatro’s extensible and API-rich platform with Synkros synchronizes entire facility operations, improving casino operations.
The Theatro integrated solution was showcased in Konami’s booth at last week’s Global Gaming Expo. Demonstrations highlighted Theatro’s voice-controlled computer and work-force optimized apps enabling real-time communication between Synkros’ core gaming and marketing capabilities within a single agile environment. Scenarios demonstrated how Theatro platforms can drive notifications that help employees quickly understand players loyalty status and specific player location at a machine, and deliver intel to drive personalized greeting, service or offers.
“The gaming industry is rapidly evolving,” said Chris Todd, CEO of Theatro. “Technology is accelerating at lightning speed to deliver more personalized service, player convenience and a differentiated gaming experience. Our partnership with Konami represents the next frontier of casino operations.”
Big data captured behind each Theatro voice interaction also delivers never-before-seen employee analytics that identify whether employees are engaged, measure the service level of requests and provide location analytics based on where associates service customers most. Utilizing this data, management teams can uncover trends and actionable insights, identify risk management opportunities and build new business automation methodologies.
“The combined technology of Synkros and Theatro allows operators to turn a wealth of real-time data into action on the casino floor,” said Jay Bertsch, vice president of global system sales for Konami. “It delivers a new level of engagement that’s personalized and seamless, while advancing the greatest experience for team members and guests alike.”
