William Hill sportsbook, owned by Caesars Entertainment, is still dealing with the fallout from its mobile app in Nevada crashing during the Super Bowl two weeks ago.
The contest is the largest single-game betting event in the U.S. by far, with billions wagered on the game.
William Hill missed out on more than two quarters of live wagers when customers in Nevada were unable to access the app just before halftime of the game.
“We have pinpointed the cause of the system failure and are now working through the resolution with all of our available resources,” Kate Whiteley, vice president of corporate communications and production at Caesars Entertainment, said in a statement.
Not only were mobile app customers affected, retail sportsbooks in the Silver State were also down. It took the company more than three days to bring them back up and running.
By then, the Nevada Gaming Control Board (NGCB) had said they were investigating the issue, bringing more unwanted publicity to the sportsbook operator.
Caesars CEO Tom Reeg told investors on Tuesday’s fourth-quarter earnings call that old technology was the issue and that it was “in the rearview mirror.” He added that an update to the software was planned before the next NFL season begins in September.
This was not the only bit of bad news the company has had to deal with recently. In December, three William Hill employees were accused of embezzling nearly $72,000 from sportsbook kiosks using an internal computer program.
After those three employees were discovered, three more were found to be doing the same activity. They were able to get more than $280,000 from the company.
William Hill isn’t expected to be fined in the thefts because they immediately reported the suspicious activity to the NGCB.
Yet another bit of embarrassing publicity for Caesars was the World Series betting loss to the gambler known as Mattress Mack—Jim “Mattress Mack” McIngvale soaked the sportsbook for $30 million when he placed a $3 million wager on the Houston Astros at 10-1 to win the World Series.
It was part of $75 million overall cash won the noted gambler and furniture store owner from Caesars and other sportsbooks.
“What can we say? We just wrote the biggest check in sports betting history to Mattress Mack for $30,000,000,” Ken Fuchs, chief operating officer for Caesars Digital, said in a company release back in November.
