Richard Schuetz started dealing blackjack for Bill Harrah 47 years ago, and has traveled the world as a casino executive, educator and regulator. He is sincerely appreciative of the help he received from his friends and colleagues throughout the gaming world in developing this article, understanding that any and all errors are his own.
Carol O’Hare (r.) has been a trailblazing figure in the world of problem gambling treatment and management for decades, and when industry veteran Richard Schuetz needed some help in...