Leading gaming testing company Gaming Laboratories International is marking the company’s 30th anniversary by “serving GLI’s customers and giving back to host communities around the world” through its own customer service and several charity giving programs.
“Since the beginning, GLI has been fulfilling its mission to help regulators, suppliers and operators with ‘obsession-level’ customer service and has tested and certified more than 3 million items in more than 475 jurisdictions,” said the company in a press release.
President and CEO James Maida said, “We’re obsessed with customer service and go out of our way for every regulator, every supplier and every operator. We walk through walls to get them what they need. That is something Paul Magno and I have been passionate about since we founded the company in 1989, and it’s something we are equally passionate about to this day.”
Maida recently received the Ernst & Young Entrepreneur of the Year 2019 New Jersey Award.
With a sharp focus on customer service, the company has experienced strong growth. GLI began with two employees, one location, and three customers. Today, the company has 1,250 employees, 24 locations, and hundreds of customers spanning the gaming industry.
GLI also has a 30-year history of giving back. The most recent example was a canned food sculpture competition, where employees created sculptures in several of the company’s labs and lobbies, then delivered food and cash donations to various food banks in GLI host communities.
Beneficiaries included:
- Chubby Chums Children’s Home in Primrose, South Africa
- Community Table Arvada Food Bank in Arvada, Colorado
- Fulfill Food Bank of Monmouth and Ocean counties, New Jersey
- The Haarlem, Netherlands Foodbank
- Three Square Food Bank of Las Vegas, Nevada
Separately, GLI gave a $30,000 pledge to Preferred Behavioral Health Group in Lakewood, New Jersey.
GLI Senior Vice President and co-founder Paul Magno said, “When we started GLI, cassette tapes and the Sony Walkman were the latest technologies. Since then, innovators have leaped forward in the general entertainment industry and the gaming industry.
“While none of us knows where technology will take us, at GLI we do know that whatever happens next in the gaming industry’s future is up to our creative-minded customers, and we will be there to help them, just like we have for the last 30 years.”
The company also announced that it has been qualified by the Gambling Business Monitoring Center (GBMC) to provide independent testing services for the online gaming market in Belarus.
The GBMC is a state-owned arm of the Ministry of Finance/Taxes, which is responsible for all technical tasks related to the regulation of online gaming in Belarus and is permitted by the government of Belarus to issue final certificates for remote gaming.
“We are grateful to Siarhei Trukhan and to the entire Gambling Business Monitoring Center staff for their careful consideration and review of GLI’s qualifications,” said Alex Haberl, regulatory development manager, GLI EMEA.
“We are honored by this qualification that extends GLI’s services worldwide, and we look forward to providing the Gambling Business Monitoring Center with GLI’s industry-leading testing and auditing services.” said Martin Britton, managing director, GLI EMEA.
GLI recently expanded its lab and staff in its Netherlands location to accommodate the increasing demand for its services in Europe. In addition to online, land-based and lottery testing, assessment and certification services, GLI EMEA provides a wide range of professional services to its clients. These include responsible gaming consultation, cybersecurity testing, auditing, and managed IT services provided by Bulletproof-A GLI Company, testing automation, forensic investigations and training offered through GLI University.
