Agua Caliente now has three casinos in the Palm Springs area. The newest one in Cathedral City opened in March smack in the middle of the pandemic. Gaming veteran Michael Facenda is the general manager of the property and explains how the operations got up and running. He talks about how his employees were motivated to give the guests the best experience possible and how they handle the procedures and the enhanced cleaning and sanitizing efforts. But he’s most excited about how the property should perform once the pandemic winds down and he can use the entertainment and meeting areas of the property to its full benefit. He spoke with GGB Publisher Roger Gros from his office in Cathedral City in March.
GGB Podcast sponsored by IGT.com