The West Virginia Lottery and IGT, partners since 2009, recently agreed to a new contract to begin June 28, 2018. The agreement allows three one-year renewal options. Also, a four-year contract will allow IGT to provide 100 percent of the West Virginia Lottery’s instant ticket printing business, also following a competitive cost bidding process. Both deals were the result of competitive bidding processes.
Under the terms of the lottery system contract, the West Virginia Lottery will receive several components of IGT’s Aurora platform, including Aurora Navigator back-office applications; Aurora Performance Intel solution; Aurora Retailer Wizard; and Aurora OnePlace. All are designed to help Lottery employees better manage their business and improve productivity.
In addition, the West Virginia Lottery will receive IGT’s Aurora MultiMedia in-store signage, plus more than half of its retailer network will receive an enhanced communications solution.
The West Virginia Lottery also will receive IGT’s full function Altura Flex draw-based lottery terminal offering a smaller footprint to optimize retail space. The Altura Flex includes a new reader and high-resolution wide-screen retailer display.
IGT will maintain its primary and backup data centers in West Virginia. Services will include installation and maintenance of the new system platform, terminals and communications network; retailer training; field services; telemarketing sales and services; and instant ticket warehousing and distribution.
IGT WLA North America Lottery Senior Vice President Jay Gendron said, “We are excited to customize our global customer experience and retailer and player insights into a fully integrated service approach for the West Virginia Lottery. We have designed our products and services to assist the Lottery in achieving its sales and will work to improve growth and sustain profitability. We appreciate the Lottery’s continued confidence in IGT, and are proud to be a partner in the commitment of our customer to maximize returns for their good causes including West Virginia seniors, education, and tourism.”
