Milwaukee’s Potawatomi Hotel & Casino has announced it will add mobile app and staff-facing software by Intelity.
Potawatomi, with 500 guest rooms, multiple restaurants and a full casino, plans to deploy the complete suite of Intelity staff and guest management tools. The cloud-based platform will enhance the digital connection and personalized guest experience for Potawatomi guests.
The mobile app and smart-room tablets can be used to check in before arrival, enter rooms with a mobile key, request room service, order in-room dining, and make restaurant and activity reservations.
Additionally, the Intelity platform’s back-office system, Gems, will equip Potawatomi’s facility to streamline service, better communicate with guests through guest messaging, and deliver business insights to the management team, to help provide a personalized guest experience.
“We are always trying to figure out ways to provide our guests the best experience possible and this cutting-edge technology will be a fantastic amenity for hotel guests,” said Potawatomi Hotel & Casino CEO and General Manager Dominic Ortiz. “We aim to make big and bold changes to our guest amenities, and this Intelity platform will help us do just that in our hotel.”
“Intelity is excited to implement the complete system to Potawatomi. Our all-in-one platform will provide guests with a seamless experience with the Hotel and Casino,” said Benjamin Keller, senior vice president of sales and general manager of Intelity. “From messaging guests their hotel stay information including their mobile key to ordering food, guests will get a high-tech experience with Intelity’s platform. Not to mention the benefits for the staff to track, manage and service guests at a high frequency.
