The third generation of a responsible gaming kiosk version was introduced at Melco Crown’s Studio City resort in Macau last week.
According to the Macau Daily Times, the “gaming help response mechanism” was first launched by the government in 2012. The device was conceived and developed by the Social Welfare Bureau, the Gaming Inspection and Coordination Bureau and the University of Macau’s Institute for the Study of Commercial Gaming.
The latest version joins 18 second-generation units that are in operation across several casinos and institutions that provide gaming-related counseling, the Times reported. The new mechanism’s self-exclusion option is not limited to local residents, but is open to all tourists in the gaming hub. Another “unique attribute” is the addition of so-called “ambassadors of responsible gaming,” staffers who can provide information and show people who the kiosks work.
Newly appointed DICJ Director Paulo Chan says 38,000 people used previous versions of the kiosks. “I believe that this kind of idea is very important to implement in our society,” Chan noted. “Results have shown that improvement, namely on the number of requests of self-exclusion from entering into the casinos, has been growing.”
Secretary for Social Affairs and Culture Alexis Tam added, “In the near future, we plan to expand this new equipment to other casinos.”
