Potawatomi Hotel & Casino in Milwaukee is teaming up with Evolv Technology to bring a state-of-the-art security and screening system designed to enhance the safety of guests and team members.
Evolv’s artificial intelligence-based touchless system is called Evolv Express. Its weapons-detection screening doesn’t require guests to walk through individually, as in traditional screening methods. While weapons of any kind have never been allowed on property, the new system will detect them if they’re brought in and guests will be asked to remove them from the property.
The Evolv system also offers thermal imaging in the continued effort to protect against Covid-19. Guests will no longer need to stop at the entrance to have their temperature taken by hand, which is the system that has been in place since Potawatomi re-opened in June.
“The health and safety of our guests and team members continues to be our number one priority,” said Potawatomi Hotel & Casino CEO and General Manager Rodney Ferguson. “This new technology allows us to ramp up our efforts while continuing to provide guests the entertainment and service they’ve come to expect.”
Evolv, which has been providing this new touchless security screening since 2017, is second only to the Transportation Security Administration (TSA) in number of people screened by its system – more than 50 million people at venues across the country.
While Evolv is providing screening services at high-profile attractions such as Six Flags theme parks, Hersheypark, and Oakland International Airport, Potawatomi Hotel & Casino will be the first casino in the United States to utilize the technology for guest safety.
“Potawatomi Hotel & Casino is known for delivering an industry-best guest experience,” said Evolv Technology CEO Peter George. “Proactively addressing concerns brought on by issues like viruses and concealed weapons is paramount for venues to help people feel safe while enjoying their leisure time. It’s in keeping with Potawatomi’s well-earned ‘customer-first’ reputation to be setting the pace for other casinos and hotels.”
The new screening system will be in place at each guest entrance: the main lobby on the south side of the casino, the parking garage Skyway, and the hotel lobby. Guests will not have to stop, empty their pockets, or have their bags checked unless directed to by security. Guests may still be asked to provide identification to show they are 21 years or older.